privacy policy

This page shows our action guidelines (privacy policy) for protecting personal information .

Our company, Hanzamu Co., Ltd. (hereinafter referred to as our company), takes the following measures into consideration to ensure the appropriate management and use of customers' personal information.

1. Management of personal information We will appoint a person in charge of managing your personal information, and will manage it appropriately in accordance with our personal information protection regulations.

2. Purpose of use and scope of collection When we receive personal information from customers such as name, address, telephone number, email address, etc., we will inform them of the purpose of use and contact point for inquiries in advance, and collect the information within an appropriate range. We will collect your personal information.

3. Use of personal information We will use your personal information only within the scope of the purpose for which you have given your consent.

Your personal information entered on our website will be used only for the following purposes:
1. To process and manage orders 2. To process and manage payments ・Credit check when paying by credit card ・Information on bank account when paying by bank transfer ・Procedures when paying by cash on delivery 3. To deliver and manage purchased products and services 4. To send direct mail, catalogs, etc. regarding the products and services we provide 5. To respond to pre-purchase inquiries and post-purchase after-sales services (receipt issuance, etc.) 6. To handle returns and exchanges and procedures 7. For market research and other research

4. Prohibition of Provision/Disclosure to Third Parties If we have received consent from the customer or are requested to disclose based on laws and regulations, we will disclose information that is urgently needed due to an imminent danger to human life, body, property, etc. We will not provide or disclose your personal information to third parties unless there is a legitimate reason, such as when there is a need to do so.

5. Supervision of subcontractors We may entrust personal information to shipping companies when shipping products, catalogs, and direct mail. However, we will not allow you to use your personal information beyond the scope of the intended purpose.
When we disclose your personal information to a subcontractor in order to achieve the purpose of use that you have agreed to, we will ensure that your personal information is strictly managed at the same level as our company. We will oblige them by contract and provide appropriate supervision, such as ensuring that they are carried out.

6. Ensuring and Improving Information Security We will continue to strive to ensure and improve information security in order to prevent the leakage, loss, and falsification of customers' personal information.

7. Education/Awareness We educate and educate all officers and employees to understand the importance of protecting personal information and to handle customers' personal information appropriately.

8. Response to Disclosure/Correction of Personal Information If a customer wishes to disclose or correct their personal information, we will confirm that the customer is the person making the request. We will respond within a reasonable period and scope.

9. Continuous review and improvement We comply with laws and other norms related to personal information protection, and we continuously review and improve our personal information protection efforts in response to changes in the social environment.

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